Telehealth benefits also include services furnished by a Blue Cross and Blue Shield designated telehealth provider using a telecommunications system. The telehealth provider will use an audio and video telecommunications system that permits a two-way, real-time communication when qualified care is needed. A member may see a telehealth provider online or by mobile device when care is needed for a minor illness or injury such as a cough, a sore throat, or a fever; or care is needed for a chronic condition; or help is needed for a general health and wellness concern. A referral or prior approval is not required for services performed by the designated telehealth provider.